At trainerz Academy, we are committed to protecting your personal information and processing it responsibly. This Privacy Policy, designed in accordance with the South African Protection of Personal Information Act 4 of 2013 (POPIA), explains how we collect, use, store, and protect your personal information.

In addition, by accessing our website and by enrolling in our courses, you acknowledge that you have read and understood this policy

                                                        Information We Collect

In order to provide our specialised training services, we may collect the following categories of personal information:

2.2.1  Identity Data: Full names, and where required for certification, an Identity Document or Passport number.

2.2.2  Contact Data: Email address, phone number, and physical address.

2.2.3  Financial Data: Payment details processed securely via trusted and reputable third-party payment gateways.

          (Please note that we do not store any card details on our systems.)

2.3.4  Academic Data: Course progress, quiz and assessment results, and certification history.

2.3.5  Technical Data: IP address, browser type, and device information collected automatically when you use our platform.

  Purpose of Processing

We process your personal information only for lawful purposes, including:

2.3.1  Enrolling you in courses and managing your account on our TrainerCentral learning platform.

2.3.2  Processing payments and issuing invoices via Zoho Billing/Books.

2.3.3  Communicating updates, course information, and relevant promotional content.

2.3.4  Issuing certificates of completion and maintaining academic records.

2.3.5  Complying with applicable South African tax, legal, and regulatory obligations.

  Data Security & Third Parties

We implement appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

Your data is shared only with essential and trusted service providers who assist us in delivering our services, including:

 2.4.1  Zoho Corporation: Platform hosting, CRM, accounting, and communication tools.

2.4.2  Payment Gateways (including PayGate, Airwallex, and 2Checkout): To facilitate secure local and international transactions.

2.4.3  TrainerCentral: Our learning management system for course delivery and progress tracking.

Please note that we will not sell, rent, or trade your personal information to third parties for marketing or any other purposes.

  Your Rights Under POPIA

As a data subject under POPIA, you have the following rights in relation to your personal information:

2.5.1  The right to request access to the personal information we hold about you.

2.5.2  The right to request correction of inaccurate, incomplete, or outdated information.

2.5.3  The right to request the deletion of your personal information, subject to our legal retention obligations under POPIA.

2.5.4  The right to object to the processing of your personal information for direct marketing purposes.

2.5.5  The right to lodge a complaint with the Information Regulator of South Africa.

In order to exercise any of these rights, please contact our Information Officer using the details below.

  Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by South African law. Academic records and certification history are retained for a minimum of 5 years.

  Contact Us

For any privacy-related queries, to exercise your rights, or to report a concern, please contact our Client Service Manager:

•Email: info@trainerz.co.za

•WhatsApp: (+27) 83 463 3384

•Address: 2 Juniper Close, Sandton, Gauteng, South Africa, 2146